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FAQ

1

I am not satisfied with a software and your services. Can I have a refund?

Yes, we can refund you without any questions, just create a ticket with refund request in our HelpDesk system. However we are confident that our support team can fix any software-related issue, so get in touch and let us chance to help you! *Note: Chargeback (transaction dispute) affects your credit score, also it takes much longer to get your money back that way, that's why we kindly ask you to contact us first!
2

Is ordering online from Software Store safe?

Yes. Our checkout pages are 128-bit SSL encrypted, the industry standard for secure online ordering. Always make sure to look for the url bar and the lock or key icon on your browser when you are checking out (location and format differ depending on what browser you are using). This indicates you are viewing a secure, encrypted page.
3

I cannot find any info about the recent order.

After a successful payment you will receive a payment confirmation email with a link to your member’s account. Attention! Some people have troubles receiving our e-mails because the automated messages are often end up in spam folders or get blocked by ISP's. In that case, please try to check the SPAM, BULK folders, etc in your email-box.
4

What is the difference between OEM and Retail Box packaging?

Retail version of the software is a full version of the software which includes the installation disc(s), Certificate of Authenticity (if manufacturer provides), and the product keycode/serial number (if necessary). OEM software does not come in a retail box, doesn't include any printed manuals, and it is not eligible for a free technical support from the manufacturer. You can always find the “Help” files in the member’s area. OEM software is only available in "full version" editions, meaning there are no OEM upgrade products. OEM software can be upgraded to future versions of the software by purchasing a compatible upgrade product.
5

How are you able to sell your software at such low prices?

We are not under contract or "authorized" to sell on behalf of any particular software manufacturer. As a result, we are able to sell our products significantly below the MSRP. We purchase at lower prices from reputable sources in the wholesale market and pass those savings on to you!
6

Is there a need to register on the manufacturers website?

As we sell OEM programs, we have already registered our software and so there is no need for you to do this again.
7

When will I get the purchased software?

All software is delivered digitally. Therefore right after purchase you will be provided with a login, a password and your personal link to our member’s area where you can download the software. As we send your login data and the URL via e-mail please make sure you have entered a correct and working address.
8

Are there full versions of software on your website?

Yes we sell only full versions of software!
9

Do you ship hard copies of the software?

No, because we sell only digital downloads, but you're able to burn your own disk with a downloaded file.
10

Are there any additional charges for software?

No.
11

Will I be able to download the purchased software in the future again (in case of PC crash)?

Sure you will be able to download your software again, just contact our support and ask them to reactivate your links.
12

Which Hardware Requirements are needed to get your software installed?

You're able to find Hardware Requirements in the description which comes with each product in our store.
13

What is an E-Manual?

An "E-Manual" is the electronic version of the manual, which accompanies software products. The E-Manual is located in the customer area.
14

On how many computers can I install the purchased software?

You're able to install this software only on ONE computer at a time.
15

How to determine what type (32-bit or 64-bit) of software will work on my computer?

Following these steps on a Windows operating system, you can determine whether your computer is 32-bit or 64-bit:

1. Open the System Information

Open the Start menu, and click on Programs -> Accessories -> System Tools -> System Information

2. Look in the System Summary

The System Information tool will display detailed information about your Windows operating system.

Once opened it will show the "System Summary" a€“ its an overview of your computer and operating system.

3. Look for the System Type Item

On the right hand side of the window you will see a list of items. Look for the item called "System Type".

The value of this item will tell you whether your computer is 32-bit or 64-bit:

x86-based PC: Its a 32-bit computer.

x64-based PC: Its a 64-bit computer.

Now you know what system you have and can make the correct choice

16

Are your products used?

Absolutely not, we do not sell used products of any kind. All of our products are guaranteed to be new - never been used or activated. Due to the nature of the wholesale marketplace some packaging may look different than what you'd see at a retail store. However, we absolutely stand by our 100% guarantee that all software has never been used or activated.
17

Can I get a discount if I'm going to buy more than one copy of a product?

Unfortunately we don't have any discounts.
18

Will I be able to get technical support?

We will help you to download, install and activate the purchased program, but we cannot teach you how to use the product.
19

Is there any membership fees on your website?

No, You don’t need to pay any membership fees.
20

Does your software come with the Certificate of Authenticity (COA)?

OEM version doesn’t come with the COA. But you will be able to activate your software and get updates from the manufacturer (some software products cannot be updated at all, ask our Support team about these exceptions).
21

What if I would like to buy software which you don't have in your store?

In case you're not able to find the program you need in our catalogue, please, contact our Support team. We will try to prepare a new release for you.
22

Shopping cart is not working, when I'm trying to add a product to my cart nothing is happening. What am I doing wrong?

Please go to browser settings and make sure "cookies" are enabled. If it doesn’t help, please, contact our Support team.
23

Who is Software Store?

We are an online reseller of OEM software products made by manufacturers such as Microsoft, Adobe, Autodesk and many others. For additional information, see our About Us page.

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What customers say

Curtis Moreland, US
I am happy to say that my computer has the product I purchased and is working well. Thank you so much for caring and following up. I will be a repeat customer just for that :)
Johnny Atle, NO
I'm very happy with the way everything went during buying and installation. Everything went smooth and the guidance video was very helpful and easy to understand.
Bob, DE
Support was very helpful in installing the program I bought. The person stayed with me until the program was succesfully installed.
Kenneth, US
As long as the buyer carefully reads the download and installation instructions there should be no problems. Once installed the Access 2010 that I purchases interfaced seamlessly with my other Office 2010 programs.
Janet, GB
Great product, had a problem initially downloading, emailed customer services, they responded within two hours giving me a detailed work list, it worked, I now have office 2010 and I am thrilled with it. I will certainly use this software store in the future. Thanks Guys.
Wayne, AU
The rating for Customer Support doesn't do the guys justice! I had a niggling problem with the installation and they supported me through the entire process. In the end they did a remote install - problem fixed! Very happy with the outstanding service they provided. Thanks again guys.
Samuel, IN
A very pleasant experience, indeed! Very helpful support team, replying promptly to my concerns and queries Will buy any software I need from here. Thank you once again, Dr Sam Cherian